Arrival & Departure
On the day of your arrival, the apartment will be ready for you as of 3:00 pm.
We kindly ask that you vacate your apartment by 10:00 am on the day of your departure.
Please let us know by phone, should you plan to arrive after 6 pm.

Deposit (securing your reservation)
Please note: The reservation is binding as soon as the deposit of € 200 has been made (booking confirmation), and the confirmation of reservation has been sent to you. The deposit will not be refunded should you cancel the reservation. In the event of early departure or late arrival, the agreed upon (booked) days will be invoiced.

Payments
We accept cash payments up to the amount of € 999.00; please remit amounts exceeding the above via bank transfer. Please remit the amount due one day prior to your departure.

Booking
The reservation only becomes effective with our written confirmation and payment of the deposit.

Pets
Dogs are permitted upon request (€ 20,00 per day without food).
Please contact us for further details.

Non-smoking complex
Smoking is not permitted in the entire complex. Please smoke on the balconies or outside.

Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council
Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: http://ec.europa.eu/consumers/odr/

Prices
The prices are stated in Euro per apartment and day for 2 guests and with a minimum stay of 4 nights plus Visitor’s Tax. Included in the price are electricity, water, heating, bed linen, towels, internet access via WLAN, garbage disposal and final cleaning.

Surcharges
Fee for additional person (up to age 14): see price list of the apartment
Fee for additional person (as of age 14): see price list of the apartment

Short getaway up to 3 nights: For short stays the daily price of the high season applies.

Visitor’s Tax
On the 1st of January, 2014, Visitor’s Tax was introduced in South Tyrol. The revenue is invested in the construction and maintenance of infrastructures and services, as well as for the organization of cultural and sports events.
Visitor’s Tax amounts to € 2.10 Euro per person (ages 14 and up) per day.

Cancellation fees
If the unexpected happens – up to 30 days prior to arrival, 20% – 29 to 15 days, 30% – 14 to 7 days, 45% – 6 to 1 day, 75% – NO SHOW, late arrival or early departure, 100% – The percentage value refers to the basic fees.

Cancellation Protection
We recommend  taking out a travel cancellation insurance, with the Europäische Reiseversicherung, for example. Click HERE for additional information.